Everything we sell is made to order. We are not set up to take products back into inventory, so we do not offer a standard return window. If there is a problem, a replacement is the usual remedy.

Damaged on delivery

If an item arrives cracked, broken, or otherwise damaged, we will replace it. Contact us within 14 days of delivery and include a photo of the damage. Please hold onto the damaged item until we say otherwise.

Never delivered, or lost by the carrier

If an order never arrives, we will refund it. If the carrier loses the package, we will refund it or replace it.

Delivered, then lost

If tracking shows the package as delivered to the address entered at checkout, and it is later lost or stolen, it is not eligible for a replacement or a refund.

Any other refund

Any other refund has to be requested, and we consider those one order at a time. Because these products are made to order, they are rare, and we will usually send a replacement instead.

Shipping times and shipping prices are in our shipping policy.